These Terms & Conditions set out the rules that govern your cd44 account — from how you open it, to how transactions through bKash, Upay and Bank Transfer are handled, to what happens if something goes wrong. Access to cd44 and its features depends on your local law and the eligible regions we serve; read these terms carefully before you use the platform.
Account eligibility rules
bKash, Upay & Bank Transfer terms
Deposit & withdrawal conditions
Account suspension policy
POLICY FOUNDATION
How These Terms Govern Your cd44 Account
By creating an account and using cd44, you confirm that you have read, understood and agreed to these Terms & Conditions in full. These terms apply to every action you take on the platform — navigating the lobby, placing a wager, depositing funds through bKash or Upay, or initiating a Bank Transfer withdrawal. We may update these terms when operational or regulatory circumstances require it. When that happens, we will notify you through your registered account; continued use of the platform after a change is published constitutes your acceptance of the revised terms. Your access to cd44 is conditional on your being in a jurisdiction where use of the platform is permitted under applicable local law. We do not represent that the platform is available or lawful in every region, and it is your responsibility to confirm that accessing cd44 complies with the laws where you are located. Accounts opened in ineligible regions may be restricted or closed. Transactions processed through your cd44 wallet — whether via bKash, Upay or Bank Transfer — are subject to the limits and verification requirements shown in your account at the time of the transaction. We keep a full record of every wallet movement, and you can review your transaction history at any time from the account panel.
bKash
Upay
Bank Transfer
Account wallet
Local eligibility
WHAT THIS COVERS
Where These Terms Apply and What They Include
These Terms & Conditions have a defined scope. Understanding what falls inside and outside their coverage helps you know where to direct any question or dispute you raise with us.
Account Access
All rules governing registration, login, identity verification and account suspension are covered here. Eligibility to hold a cd44 account depends on your local law and the eligible regions we operate in; we do not extend account access where it would conflict with applicable law.
Transactions
Every deposit and withdrawal you make through your cd44 wallet — whether via bKash, Upay or Bank Transfer — falls under these terms. The limits, verification steps and processing conditions shown in your account at the time of the transaction are part of this agreement.
Site Content
Game content, sportsbook markets, promotional notices and published support materials on cd44 are all subject to these terms. We may change, add or remove content at any time; the current version of any page or notice is the operative one.
Third-Party Services
Wallet providers such as bKash and Upay operate under their own separate terms. cd44 is not responsible for the policies, availability or actions of those third-party services. If a bKash or Bank Transfer issue originates outside our platform, it falls outside the scope of these terms.
YOUR ACCOUNT ACTIONS
Practical Steps Available to You Under These Terms
These Terms & Conditions are not one-sided. You have concrete actions available to you at any point during your relationship with cd44. Your transaction history — every bKash deposit, Upay transfer or Bank Transfer withdrawal — is accessible directly from the account panel, and you can review it at any time without contacting support. If you find that account details such as your registered contact information are incorrect, you can request a correction through the account settings area; follow the fields and verification instructions shown there. Any question about how a specific term applies to your account can be raised with our support team through the published contact routes. If you believe a transaction has been processed incorrectly or that a term has been applied in a way that is inconsistent with this agreement, we ask you to submit the details in writing so we can investigate and respond. We aim to handle every query with clarity, and we keep a record of all correspondence related to your account.
Review Your Records
Open the account panel to see your full transaction history. Every bKash deposit, Upay credit and Bank Transfer movement is logged with a timestamp and status; no separate request is needed to access this.
Correct Account Details
If your registered name, contact number or wallet information needs updating, go to account settings and follow the verification steps shown there. Changes to payment-linked details may require identity confirmation before they take effect.
Raise a Question
Any query about how these terms apply to your specific account or transaction can be directed to our support team. Use the contact routes published on the support page; provide your account reference so we can locate your records quickly.
Request Support
If a transaction or account action needs formal review, submit a written request through our support channels. We will confirm receipt and respond with the outcome; all correspondence is retained as part of your account record.
REACH OUR TEAM
How to Contact Us About These Terms
If something in these Terms & Conditions is unclear, or if you need to raise a concern about your account or a transaction, the routes below are the right place to start. Use the channel that suits how you want to communicate; all of them reach the same support team.
Live Chat
Open the chat widget from any page on cd44 to speak with a support agent directly. This is the quickest route for questions about account terms, transaction disputes or wallet verification queries involving bKash, Upay or Bank Transfer.
Email Support
For formal queries — such as a written request to correct account details or a dispute under these terms — send a message to the support email address published on the contact page. Include your account reference and the specific term or transaction you are writing about.
Account Help Centre
The help section inside your signed-in account lists answers to common terms questions, including transaction limits, eligibility conditions and how to read your wallet history. Check there first before submitting a formal query.
HOW WE HANDLE YOUR DATA
Data, Security and Policy Requests on cd44
Your account and the data linked to it are managed in accordance with these Terms & Conditions and our separate Privacy Policy. Here is how we handle the four areas that matter most to you.
Account Security
Your cd44 account is protected by the login credentials you set during registration. We do not store your bKash PIN or Bank Transfer credentials on our platform; those remain between you and your wallet provider. If you suspect unauthorised access, change your password immediately and contact support through the published routes.
Data Retention
We retain account records — including transaction logs for bKash, Upay and Bank Transfer movements — for as long as your account is active and for the period required by applicable regulations after closure. You may request a summary of your records by contacting support in writing.
Cookie and Session Data
We use session cookies to keep you logged in across devices and to remember your account preferences. These are functional, not marketing, cookies. You can manage cookie settings through your browser; disabling functional cookies may affect how your account loads on mobile and desktop.
Policy Change Requests
If you want to request a change to how your account data is handled, or if you want to close your account under these terms, submit a written request to our support email. We will confirm the steps needed to complete your request and the timeline for doing so.
TERMS QUESTIONS ANSWERED
Frequently Asked Questions About These Terms
These are the questions we hear most often from account holders about the Terms & Conditions. If yours is not here, open live chat or send us an email using the routes above.
Do these Terms & Conditions apply to my bKash deposits?
Yes. Every transaction you make through your cd44 wallet — including bKash deposits, Upay transfers and Bank Transfer withdrawals — is governed by these terms. The limits and verification steps shown in your account at the time of the transaction are part of this agreement.
Can cd44 change these terms without telling me?
We will notify you of any material change through your registered account before it takes effect. Continued use of the platform after a change is published means you accept the revised terms. You can always find the current version of the Terms & Conditions on this page.
What happens to my account if I am in an ineligible region?
If you access cd44 from a region where use of the platform is not permitted under local law, your account may be restricted or closed. Access and eligibility depend entirely on the laws of your location; it is your responsibility to confirm that using cd44 is lawful where you are.
How do I dispute a transaction under these terms?
Submit the details of the disputed transaction in writing to our support team via the email route published on the contact page. Include your account reference, the date and amount of the transaction, and the payment method used — whether bKash, Upay or Bank Transfer. We will review and respond.
Where can I see my full transaction history?
Your complete wallet history — every deposit and withdrawal, including bKash and Bank Transfer records — is available in your account panel. Open the transaction history section after logging in; no support request is needed to access these records.
How do I close my account under these terms?
Send a written closure request to our support email with your account reference. We will confirm the steps required, including any outstanding balance resolution for funds held in your cd44 wallet, and process the closure in line with the retention period required by applicable regulations.
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