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These legal terms set out the conditions under which cd44 operates and how your account, transactions and content use are governed. Access to cd44 and eligibility to use any part of the platform depends entirely on your local law and the eligible regions we are permitted to serve.
cd44 is operated subject to the laws and regulations of the jurisdictions in which it is permitted to function. Whether you can access the platform, open an account or conduct any transactions — including deposits made via bKash, Upay or Bank Transfer — depends on the legal framework that applies in your location. We do not represent that access is lawful in every jurisdiction, and it remains your responsibility to confirm that using this platform is permitted under the laws applicable to you. Our terms are designed around the account journey: from the moment you register through to how deposits and withdrawals are processed and how any disputes are handled. Where local law in Bangladesh imposes specific requirements on digital financial services or online platforms, those obligations inform how we structure the account and transaction flow. We do not override local financial regulation through our own policy. If any clause in our legal terms conflicts with a mandatory local provision, the local provision applies. Questions about applicable law should be directed to the support routes published on this site. Payment context chips below reflect the wallet and transfer methods covered by our transaction policy.
bKash transactions on your account are covered under our deposit and withdrawal policy terms.
Upay is recognised as an alternative wallet route within the transaction scope of our terms.
Bank Transfer activity on your account falls under the same policy framework as wallet-based deposits.
Our legal terms apply specifically to the cd44 platform and the services we directly control. Not every element you encounter falls under the same policy scope — understanding the boundaries helps you know where to direct questions and what protections apply to each part of your account activity.
Registering, logging in, updating your details and managing your account wallet all fall within our policy scope. Access remains conditional on your region being eligible under current applicable law.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are governed by our transaction terms. We apply these consistently across all supported payment routes shown in your account.
Game content, promotional copy, lobby pages and support materials published directly on cd44 fall under our content policy. We do not extend policy coverage to screenshots or copies hosted elsewhere.
Game studios, payment gateways and external providers operate under their own terms. Our policy does not govern those third-party relationships, and any disputes with external providers must be addressed with them directly.
Our policy is not passive. You have specific, actionable rights tied to your account that you can exercise at any point during your use of the platform. To review your transaction records — including bKash deposits, Upay transfers or Bank Transfer history — open the account history section once logged in; every completed transaction is listed there with a reference. If any personal detail on your account is incorrect, you can update most fields directly inside the account settings page. For changes that require verification — such as your registered mobile number — follow the verification steps shown in the settings screen, rather than sending details through external channels. If you have a question about how we hold or use information tied to your account, our support team is the right first point of contact. You can raise a policy question through the live support route or the contact form published on the site. We aim to respond to account and policy queries through the same support channel you use to open the conversation.
Your full transaction history is visible inside your account once logged in. Check deposit entries, withdrawal requests and any status notes shown against each record.
Update your name, contact details or address through the account settings page. Follow the on-screen verification steps for any field that requires identity confirmation.
Use the live support route or the published contact form to ask about how your data or account is handled. Reference your account ID when you open the query.
If a policy matter requires us to take an action on your account, contact support and describe the specific change or review you are requesting. We handle these through the same channels as account queries.
We keep our policy contact routes aligned with the general support paths published on the site. There is no separate legal department inbox you need to locate — the support team handles policy queries and escalates internally where required. Use the channel that suits the nature of your question.
Open the live chat widget from any page on cd44 to raise a policy or account query in real time. Quote your account reference so the support team can pull up the relevant record immediately.
The published contact form on the site is suitable for detailed policy questions that need a written record. Describe your query clearly and include any transaction reference or account detail that is relevant.
The help centre linked from your account dashboard contains published answers to common policy and terms questions. Check there first before opening a new query — the answer may already be documented.
Handling your information carefully is a core part of how we operate. We collect the details needed to run your account and process transactions — nothing beyond what the account journey requires. Our approach to each area below reflects that principle.
We collect and retain only the account and transaction data needed to operate the service in eligible regions. Your bKash, Upay or Bank Transfer records are kept for the period required by applicable policy and then handled according to our retention schedule.
Cookies on cd44 support login sessions, page navigation and basic analytics. You can review and adjust cookie preferences through the notice shown on your first visit or through your browser settings at any time.
Your account is protected by the login credentials you set. We recommend keeping your password unique to this account. If you notice unexpected activity, use the account settings page to update your credentials and contact support without delay.
To request a correction, deletion or access review related to your account data, contact us through the live chat or contact form routes. We process these requests in line with the obligations that apply in your eligible region.
These questions cover the policy areas we hear about most — from how the terms apply to your account in Bangladesh to what you can do if something needs correcting.
Access to cd44 and the applicability of our terms depends on your local law and whether your region is eligible. We do not confirm that use is lawful in every location. You are responsible for checking whether access is permitted under the laws that apply to you.
The full terms are published on this site and accessible from the footer of every page. Log into your account to see any version that was accepted at registration. If a term was updated after you registered, the updated version applies from the date it was posted.
Transaction data from bKash, Upay or Bank Transfer is retained for the period required by our policy and applicable local obligations. You can view your own records inside your account history. To ask about how a specific record is held, contact support through the published routes.
Yes. Most account details can be updated directly through the settings page once you are logged in. For fields requiring verification, follow the steps shown on screen. To request a data correction or deletion that you cannot make yourself, contact us through live chat or the contact form.
Where any term we publish conflicts with a mandatory legal provision applicable in your region, the local provision takes precedence. Our terms are not intended to override local law. If you believe there is a conflict, raise it through the support contact routes published on the site.
Open a query through live chat or submit the contact form with a clear description of your concern and your account reference. The support team handles policy escalations internally. We address these in the same channel you use to contact us, so keep the conversation thread open.